Positions Available

Technical Support- Tier I & II- Unified Communications

Unified Communications Technical Support-Tier I

Do you enjoy the challenge of solving technical issues, interacting with clients, and working in a team environment?

If so read on,

We are T3 Communication and offer an exciting, fast paced, and dynamic work environment. We are in a rapid growth mode and are looking to hire an exceptional technical support staff, Tier I & II, which has a keen eye on delivering outstanding client service. As the first point of contact, you are the ambassador to providing the best customer experience to our client base. Operating inside our Network Operations Center (NOC) you will be calling upon your vast networking knowledge to resolve trouble tickets in a timely manner.

Key Areas of Performance:

Utilize your networking and VOIP knowledge to troubleshoot client issues from inbound calls and emails
Delight our clients with your attention to detail and service
Effectively utilize internal systems for documentation, trouble tickets, and escalations.
Advocate knowledge sharing across all levels of the team
Proponent of T3 Communications product and services offerings across the Unified Communications platform
Coordination among external vendors
Work on advanced cases and special projects as determined by Supervisors (Tier II)
Conduct in-depth testing and troubleshooting on phones, PBXs, and presence software (Tier II)

Your Background:

Demonstrated and natural curiosity of how and why technology works
Knowledge of LAN Networks (switching, VLANs, cabling), WAN Networks (Internet Circuits), VoIP Routing (and protocols, and presence software (Widows and Mac installation support)
Three years experience in a Network Operations Center or similar technology position (Tier I)
Linux / Unix Command Line Experience (Tier I)
Motivated to provide the highest level of performance by delivering results
Work independently while focused on prioritizing issues and time management
Outstanding communication and interpersonal skills
Prior experience working with similar technologies (networking, VoIP, Linux, etc.)
College degree or some college experience preferred.
Related industry certifications (CCNA, Network+, A+, Linux+, etc.) preferred.

Why T3?

We are the next generation leader in Unified and Collaborative Communications.
We are a highly intelligent and diverse group of professionals who share a passion for wanting to make a difference through our work.
We have developed a dynamic culture that attracts people who have an entrepreneurial spirit, especially technology professionals who are always seeking to create the “next generation”.
Our employees are treated as our most valuable asset, which creates a second-to-none work environment.
Located in sunny Fort Myers, Florida voted one of Americas best vacation destinations.

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? This is a full-time role and will include success sharing, as well as, medical/dental, and matching 401(k). For more information please contact: hr@t3com.net

T3 Culture and Values

Want to know what it is like to work at T3? Our goal is to hire exceptional talent and at the same time provide an exceptional working environment, knowing that the combination of the two will result in outstanding service to our customers. We strive to create career opportunities—not just jobs—that will allow each individual to grow and prosper alongside T3’s success.

Founded on the principles of treating our customers like family, we internally practice the core values of honesty, integrity, and transparency in everything we do.

T3 offers a comprehensive package that classifies it in the top 2% of employers in the state of Florida.

Some highlights are:

Health, Dental & Vision Insurance
Life Insurance
Short & Long Term Disability Insurance
Supplemental Insurance
401K
Continuing Education Support
Paid Time Off/Holiday Pay

Equal Opportunity Employer Statement

T3 is an Equal Employment Opportunity Employer. It is the policy of T3 and its subsidiaries and/or affiliated companies to offer each applicant or employee an equal employment opportunity without regard to a person’s age, race, color, sex, religious creed, national origin, political opinions or affiliations, marital status or disability except as provided by law or when such requirement constitutes a bona fide occupational qualification necessary to perform the tasks associated with the position. Such equal employment opportunity will be attained using both objective and subjective merit principles and shall apply to company practices relating to recruitment, examination, appointment, training, promotion, demotion, compensation, retention, discipline, separation, or other employment practices, in accordance with applicable law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and/or apply for jobs, you may request a reasonable accommodation by contacting us at 239.333.0000 or email. This option is reserved for individuals who are unable to use or require assistance with online tools as the result of a disability and is not intended for other purposes.

Since its start inception in 2002, it has always been the core value of T3 to give back to the local community. We provide for non-profit organizations in SW Florida in many diverse ways that range from donating funds and/or volunteering, to sponsoring local events, to providing communications services to them as a customer.

T3 recognizes that the only way to ensure growth in your local economy is to actively support each other.
We’d like to mention some of the organizations that we have supported over the years and tell a few of their stories:

SWFLCF logo

Southwest Florida Community Foundation

239-333-GIVE has found a new home - 2016 Southwest Florida Community Foundation reached out to T3 Communications to see if we could get them a local number that spelled out “GIVE”. The only number we had fitting the criteria was being used by another T3 customer, Healthcare Coding & Consulting Services. We contacted HCCS and they quickly & graciously agreed to give the “GIVE” the number to Southwest Florida Community Foundation. We then assigned 239-333-GIVE (4483) to them and they use this easily remembered number when reaching out to the community and offering their support. This was a great example of local businesses working together to achieve a greater good!

united way 211 logo

United Way - 211

2-1-1 is the story that needs to be told - 2016 The United Way 2-1-1 service exists to help people navigate their way through the maze of human and social service agencies by providing the most adequate resources for the client’s situation. This process promotes prevention and self-sufficiency by giving the clients easy access to services they normally would not be aware of. T3 Communications recently provided a new communications system to help United Way of Lee, Hendry, and Glades County run their 2-1-1 service more efficiently. Through this process we learned a lot about United Way’s 2-1-1 and the good that it provides in our community. It’s not meant to be a secret, so please spread the word! Everyone knows someone who needs help.

Children’s Advocacy of SWFL

When there is a need, you help - 2015 Last year T3 made the decision to forgo sending holiday gifts of appreciation to our customers. T3 instead decided to dedicate that money and give it to a local charity. It wasn’t easy selecting which charity to give to because there are many quality local charities that need community support. One that came to the forefront was Children’s Advocacy of SWFL and their facility in Ft Myers. We were incredibly impressed with the services they provide & the dedication of the staff who work there, because of this we decided to help them reach their goal in 2015 of purchasing a van that was desperately needed. We also donated childrens clothing in various sizes for their clothes closet which gets used when children are displaced.

valerie's house logo

Valerie's House of Fort Myers

Valerie’s House, Inc. is a non-profit organization devoted to providing children ages 4 to 19 years old and their families, who have experienced the death of a loved one, a safe place to share and experience support with others who are also grieving, while moving through the healing process. In the fall of 2016 T3 was able to sponsor a Business before Breakfast with Valerie's House through the Greater Fort Myers Chamber of Commerce.

early learning logo

Early Learning Coalition of Southwest Florida

Early Learning Coalition of Southwest Florida Website
The Early Learning Coalition of Southwest Florida as one of the non-profit organizations that we would choose to support in the 2016 Holiday season. One of the primary goals of The Early Learning Coalition of SWFL is to assist in enrolling children in child care and pre-school options where they are safe and can interact with trained staff members who are committed to the continuous quality improvement of the child's education and life. They assist with finding facilities that meet the standards of ELC, through their Child Care Resource & Referral (CCR&R) program which is free of charge to the community. CCR&R assists families in finding early education programs that best meet their needs. All learning begins in early childhood, organizations like the ELC are intent on preparing kids for life. The ELC works with other programs in Southwest Florida like United Way, Childcare of SWFL and the SWFL Community Foundation. Together all of these organizations and many others need the help of businesses to donate and spread the word that help is out there.

ECHO Farms

For the 925 million people who are hungry today, the world is a challenging place, both in the cities and in the countryside. The urban poor face high prices and low incomes, making nutritious food unattainable. Rural families are often malnourished because of a lack of diverse nutrients in their diets, if they have enough to eat at all. In both cases, children suffer the most. The world is a challenging place. Join ECHO and be a part of the solution!

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