FAQs

FAQs

Will I be able to keep my current phone numbers with T3 Services?

Yes. T3 will port your current numbers over to our services.

What if I have a service problem?

For any repair or service issues, please contact our Helpdesk by calling 239-333-4357 (333-HELP) or send us an email at support@t3com.net.

How do I change my contact information

If, for any reason, you need to change your primary contact information, please call 239.333.0000 x4 or send an email to support@t3com.net. Please put “Contact Change” on the subject line.

Tell Me More About My Taxes and Surcharges...

Questions about what each of the different taxes and surcharges are for on your invoice?  We’ve detailed them here for your reference!

T3 is committed to providing you fast and reliable voice and data services while remaining in compliance with all Federal, State, and Local regulatory requirements.  This includes collecting and remitting certain taxes and fees to our appropriate municipalities and government entities, all while maintaining the current applicable rate (which can change quarterly).  There are a number of taxes, assessments, and surcharges all of which are detailed below for your reference.

Cost Recovery Fee ~ A surcharge that is assessed on all applicable telecommunications service charges on your invoice.  This fee is not a tax or government charge, but recovers costs T3 incurs due to regulations and filings it is required to remit on your behalf, including but not limited to the federal and state regulatory and license fees listed below.

FCC Regulatory Fee ~ A surcharge that helps fund communications solutions for hearing and speech-impaired individuals.  This is a federally mandated fee.

Federal Excise Tax ~ A tax that is assessed on local telecommunications services.  This tax is a federally mandated tax that is remit to the US Internal Revenue Service.

Federal Universal Service Fund ~ A surcharge that is assessed by the Universal Service Administration Company, an independent corporation created by the Federal Communications Commission to administer service programs that support schools and libraries, rural healthcare providers, and other various telecom programs.  This is a federally mandated fee that changes quarterly.

Interstate Access Surcharge ~ A surcharge that is assessed per business line.  This is not a tax or government charge, but is regulated by the FCC and recovers expenses associated with the construction and maintenance and of the local network, and routing of calls made by local customers.

State and Local Communications Services Tax ~ A tax imposed by your state or local county/city government.  This tax funds the Public Utility Commissions and other state services.

State and County Sales Tax ~ A tax imposed by your state or local county government on the sales of products and equipment.

State Telecom Relay System Fund ~ A surcharge that helps fund communications solutions for hearing and speech-impaired individuals.  This is a state mandated fee.

State 911 Surcharge ~ A surcharge assessed on business lines to provide supplemental funding for local 911 service.  This is a state mandated fee

Who do I contact if I have questions about my bill?

For any billing-related questions, please call 239.333.0000 x3 or email billing@t3com.net. Please put “Billing Question” on the subject line of your email.

Approximately how long before my payment will be credited to my account

This depends on method of payment as follows.

If you are signed up with out auto-payment plan, your payment will be deducted from your credit card or bank account on file on or about the 26th of the month.

As always, please allow 5-10 business days when you send your payment through the United States Postal Service. Be sure to send your remittance slip along with your payment for proper processing of your payment when it is received at our facility. Online payments are typically processed within 2 business days. Please note, online payments may not be reflected until the next billing statement is issued.

What is the difference between local and local toll calls

A local call is a call made in your immediate geographic area. It depends on where you live, but your local service area could be your neighborhood, and extend through your city, possibly even your county. Local toll calls typically encompass greater distances than local calls, but not as great as long distance calls. Local toll calls may be within your area code or may be in a different area code. Please call our Helpdesk at 239-333-4357 (HELP) if you have specific questions.

Where do I get instructions on how to use calling features such as call forwarding or voicemail?

Instructions for all of the calling features are available on the Client Login page. You should also feel free to contact us at 239-333-4357 (HELP).